3 hard skills or competencies (industry competencies) for Systems Engineering Technician III
Skill definition-Combining active components with passive electrical components to amplify and control electric current flow.
Level 1 Behaviors
(General Familiarity)
Describes the fundamentals of applied electronics, from series circuits to digital electronics.
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Level 2 Behaviors
(Light Experience)
Gathers market information to help identify new market trends for electronics engineering services.
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Level 3 Behaviors
(Moderate Experience)
Completes complex assemblies and sub-assemblies of a variety of consumer electronics.
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Level 4 Behaviors
(Extensive Experience)
Interprets complex electronic diagrams to foster the smooth execution of corresponding processes.
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Level 5 Behaviors
(Mastery)
Designs testing methods to measure the functionality and condition of electronic equipment and systems.
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Skill definition-Checking the health and performance of equipment to conduct necessary repairs, minimize unplanned downtime, and eliminate any malfunctions.
Level 1 Behaviors
(General Familiarity)
Cites examples of best practices used in conducting equipment diagnostics.
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Level 2 Behaviors
(Light Experience)
Documents clear detailed notes for diagnostics and repairs conducted on equipment.
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Level 3 Behaviors
(Moderate Experience)
Evaluates equipment diagnostics test results to measure the voltage produced by electronic components.
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Level 4 Behaviors
(Extensive Experience)
Facilitates training to improve staff's performance and efficiency in conducting equipment diagnostics and repair.
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Level 5 Behaviors
(Mastery)
Establishes protocols in conducting equipment diagnostics and reliability tests.
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8 general skills or competencies (Job family competencies) for Systems Engineering Technician III
Skill definition-Maintaining, configuring, and setting up computer hardware to increase business efficiency and staff productivity.
Level 1 Behaviors
(General Familiarity)
Describes the components and specifications of computer hardware.
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Level 2 Behaviors
(Light Experience)
Assists in assembling and integrating computer hardware circuits and components.
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Level 3 Behaviors
(Moderate Experience)
Implements solutions to resolve computer hardware problems.
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Level 4 Behaviors
(Extensive Experience)
Formulates preventative maintenance plan to minimize computer system disruptions.
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Level 5 Behaviors
(Mastery)
Creates and delivers training programs regarding the application and use of computer hardware.
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Skill definition-Knowledge of and ability to apply help desk processes for handling and resolving customer grievances and issues quickly and efficiently.
Level 1 Behaviors
(General Familiarity)
Identifies help desk processes and best practices used in the information technology infrastructure library.
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Level 2 Behaviors
(Light Experience)
Selects tools and appropriate features of help desk software to provide basic IT services.
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Level 3 Behaviors
(Moderate Experience)
Maintains detailed records of help desk activities to monitor technical support performance.
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Level 4 Behaviors
(Extensive Experience)
Leverages key metrics in improving the effectiveness of the IT help desk.
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Level 5 Behaviors
(Mastery)
Designs workflows for ticket routing and alerting process to enhance the help desk system performance.
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5 soft skills or competencies (core competencies) for Systems Engineering Technician III
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Lists best practices and tools to maintain high accuracy and thoroughness in the workplace.
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Level 2 Behaviors
(Light Experience)
Records all appointments on the calendar to easily track daily activities.
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Level 3 Behaviors
(Moderate Experience)
Sets up processes to ensure delivery of high-quality work.
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Level 4 Behaviors
(Extensive Experience)
Employs techniques for motivating personnel to meet or exceed accuracy goals.
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Level 5 Behaviors
(Mastery)
Leads the creation of tools for enhancing and assuring accuracy.
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Skill definition-Managing and setting priorities, goals, and timetables to boost productivity and efficiency in completing tasks.
Level 1 Behaviors
(General Familiarity)
Explains the importance of time management in driving the overall productivity of our business.
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Level 2 Behaviors
(Light Experience)
Employs the 80-20 rule to avoid perfectionism and minimize time-wasting.
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Level 3 Behaviors
(Moderate Experience)
Handles workplace obstacles to maintain focus and manage time efficiently.
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Level 4 Behaviors
(Extensive Experience)
Manages teams in streamlining work-related tasks to prioritize highest value tasks firsts.
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Level 5 Behaviors
(Mastery)
Keeps current on the latest working models on time management to drive organizational productivity.
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Summary of Systems Engineering Technician III skills and competencies
There are 3 hard skills for Systems Engineering Technician III, Electronics Engineering, Equipment Diagnostics, Hardware Troubleshooting.
8 general skills for Systems Engineering Technician III, Computer Hardware, Help Desk, Linux, etc.
5 soft skills for Systems Engineering Technician III, Attention to Detail, Time Management, Initiative, etc.
While the list totals 16 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Systems Engineering Technician III, he or she needs to be skilled in Attention to Detail, be proficient in Time Management, and be skilled in Initiative.